[rt-users] Re: Getting data from Excel into RT?

[Steve_McStravick at BreconRidge.com]

CustomField-<id#>: <the custom field value>

To find the custom field id# you can go to the Configuration->Custom Fields
pages, and hover over the custom field to see the link in the status bar or
right-click to view the link properties.  The # at the end is your id#!

e.g.

===Create-Ticket: 3466
Queue: Phone Requests
Subject: I need a phone at my desk
Status: open
Started: 01-SEP-06
Owner: mr_telephone_guy
Requestor: myname at foo-bar.com
InitialPriority: 80
CustomField-41: 1-800-555-0000
CustomField-2: Voip
CustomField-1: Marketing_Group
ContentType: text/plain
I need a phone and I need it now!
ENDOFCONTENT



Steve

http://<RT-Server>/Admin/CustomFields/Modify.html?id=3



>Cool, this provides some direction. One thing I haven't been able to
>glean is whether it is possible to include CustomFields in such a
>template... Is this possible?