[rt-users] RT 3.6.3: Informing Requestor when Ticket Ownership changes
Nick Metrowsky
nmetrowsky at digitalglobe.com
Thu Feb 1 16:31:17 EST 2007
Hi Everyone,
Anyone know the procedure to set things up such that when the ticket
owner is changes, that the requestor is sent an e-mail message so they
know who is working their request? I thought of using the "Watcher"
permission, but it seems to only work on reply to ticket.
Any ideas would be welcome.
Nick
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Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com>
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com <http://www.digitalglobe.com>
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