[rt-users] RT 3.6.3: Informing Requestor when Ticket Ownership changes

[Todd Chapman]

You can do that with scrips. No custom code needed either.

On Thu, Feb 01, 2007 at 02:31:17PM -0700, Nick Metrowsky wrote:
> Hi Everyone,
> 
>  
> 
> Anyone know the procedure to set things up such that when the ticket
> owner is changes, that the requestor is sent an e-mail message so they
> know who is working their request? I thought of using the "Watcher"
> permission, but it seems to only work on reply to ticket. 
> 
>  
> 
> Any ideas would be welcome.
> 
>  
> 
> Nick
> 
>  
> 
> ------------------------------------------------------------------------
> ---------
> 
> Nick Metrowsky
> 
> Consulting System Administrator
> 
> 303-684-4785 Office
> 
> 303-684-4100 Fax
> 
> nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 
> 
> DigitalGlobe (r), An Imaging and Information Company
> 
> http://www.digitalglobe.com <http://www.digitalglobe.com> 
> 
> ------------------------------------------------------------------------
> ---------
> 
>  
> 

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com