[rt-users] Set started date upon opening+owning of a ticket

[Ruslan Zakirov]

Added to the wiki TicketDates.

On 2/2/07, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> Started date is set to now during status change from 'new' to any not
> 'new' value. So if you're using an 'auto open' on correspond scrip
> then it's set on correspond, however if somebody open it before any
> correspond then it's also set.
>
> Try next tests:
> * create a ticket, click the open action and look on the dates box
> * create a ticket, click the resolve action and look on the dates box
>
> This is how it works since 3.0 may be, at least this is true for 3.4
> and greater.
>
> On 2/2/07, Jason Marshall <jasonm at kelman.com> wrote:
> > I'd like to set up RT so that the started date is automatically entered
> > into the ticket once the ticket is owned by someone, and opened.
> >
> > >From what I can tell, the started date is filled in automagically, but
> > only when someone replies to the ticket (there may be other
> > circumstances).
> >
> > I'm sure I'll need some sort of scrip for this, but I have no idea what to
> > put in the user-defined parts to make it 'go'.
> >
> > Thanks in advance!
> >
> > ---
> > Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
> >
> >    From a Sun Microsystems bug report (#4102680):
> >      "Workaround: don't pound on the mouse like a wild monkey."
> >
> >    "I have great faith in fools:
> >       Self confidence my friends call it."  -Edgar Allan Poe
> >
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>
>
> --
> Best regards, Ruslan.
>


-- 
Best regards, Ruslan.