[rt-users] Set started date upon opening+owning of a ticket

[Jason Marshall]

> Try next tests:
> * create a ticket, click the open action and look on the dates box
> * create a ticket, click the resolve action and look on the dates box

Hi Ruslan, it does work the way you describe, though what I wanted to do 
was auto-open the ticket the first time it's viewed by its owner, if 
that's even possible.

The way it is now assumes that people will remember to click "open" as 
soon as they start working on a ticket.

Which isn't to say my proposed way is any better, for if someone opens the 
ticket to see what it's all about, but they're not prepared to begin 
working on it, it will still set the start date on the ticket...

I'm not sure which way is best, but I am leaning toward the current 
default behavior...

Thanks!!

---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.

   From a Sun Microsystems bug report (#4102680):
     "Workaround: don't pound on the mouse like a wild monkey."

   "I have great faith in fools:
      Self confidence my friends call it."  -Edgar Allan Poe