[rt-users] RT 3.6.3: Cannot chnage owner to another user.

[Nick Metrowsky]

Hi Michael,

 

Thank you for your useful patch. I hope this change makes it into future
releases of RT, as it would be logical for Super User to have the
ability to change ticket owners, especially if someone has left an
organization and the tickets have to be moved to someone else.

 

Nick

 

------------------------------------------------------------------------
---------

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

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________________________________

From: Peer Michael [mailto:Michael.Peer at eurac.edu] 
Sent: Friday, February 02, 2007 12:54 AM
To: Nick Metrowsky; RT Users
Subject: RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.

 

With this diff, superusers can reassign tickets. It works for us.

 

 

--- /opt/rt3/lib/RT/Ticket_Overlay.pm   2005-11-14 21:43:24.000000000
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm     2007-01-30
17:39:31.000000000 +0100
@@ -2959,6 +2959,7 @@
         and    #If we're not stealing
         ( $self->OwnerObj->Id != $RT::Nobody->Id ) and    #and the
owner is set
         ( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
+       and (!$self->CurrentUserHasRight('SuperUser')) #and is not
superuser
       ) {                                                 #and it's not
us
         return ( 0,
                  $self->loc(

 

 

 

Michael Peer

 

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Thursday, 01 February, 2007 23:25
To: RT Users
Subject: [rt-users] RT 3.6.3: Cannot chnage owner to another user.

Hi Everyone,

 

I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error "You can only take tickets that are
unowned" or "You can only reassign tickets that you own or that are
unowned". This is definitely a different behavior than that of RT 3.4.4.


 

Any ideas on this one?

 

Nick

 

------------------------------------------------------------------------
---------

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

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