[rt-users] RT 3.6.3: Cannot chnage owner to another user.

[Peer Michael]

With this diff, superusers can reassign tickets. It works for us.
 
 
--- /opt/rt3/lib/RT/Ticket_Overlay.pm   2005-11-14 21:43:24.000000000
+0100
+++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm     2007-01-30
17:39:31.000000000 +0100
@@ -2959,6 +2959,7 @@
         and    #If we're not stealing
         ( $self->OwnerObj->Id != $RT::Nobody->Id ) and    #and the
owner is set
         ( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
+       and (!$self->CurrentUserHasRight('SuperUser')) #and is not
superuser
       ) {                                                 #and it's not
us
         return ( 0,
                  $self->loc(
 
 
 
Michael Peer
 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nick
Metrowsky
Sent: Thursday, 01 February, 2007 23:25
To: RT Users
Subject: [rt-users] RT 3.6.3: Cannot chnage owner to another user.



Hi Everyone,

 

I have Super User and I cannot change the ownership of a ticket from one
person to another. I get an error "You can only take tickets that are
unowned" or "You can only reassign tickets that you own or that are
unowned". This is definitely a different behavior than that of RT 3.4.4.


 

Any ideas on this one?

 

Nick

 

------------------------------------------------------------------------
---------

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 

------------------------------------------------------------------------
---------

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070202/4e677e7b/attachment.htm>