[rt-users] Some thoughts on the Quick Search list
Taan Lindemans
taan at cryologic.com
Wed Feb 7 01:07:36 EST 2007
Jesse Vincent wrote:
>
> On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
>> Does anybody else think it would be useful if the Quick Search list
>> could be modified to include saved searches on a per user basis?
>
> I think that this might want to be another portlet, but I'd love to see
> it happen.
Attached is a basic solution to display summaries of Saved Searches in
the Quick Search list. Any Saved Searches added to your "RT at a glance
- Summary" preferences will be added to the bottom of the list. A new
title bar separates them from the queue summaries.
This was achieved by placing a butchered version of "QueueSummary" in
local/html/Elements
A modified MyRT is also included to turn off the actual Saved Search
Ticket list in the Summary section of the homepage.
This was modified on RT-3.6.0 but seems to work on 3.6.3, however none
of the changes to MyRT or ShowSearch (from where a lot of code was cut)
in 3.6.3 have been implemented.
It needs a lot of tidying up, and a new portlet would probably still be
more desirable.
Taan
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