[rt-users] How do you configure RT 3.4 to not send any email response to a specific listy of addresses?

[Vivek Khera]

On Feb 6, 2007, at 3:27 PM, John H. Nyhuis wrote:

>         We have several scripts that send problem reports to our RT  
> system. When RT receives these, we do want it to produce a ticket,  
> but we do not want it to send any sort of response mail.  Since the  
> script or daemon has no mechanism to recieve mail this response  
> mail just ends up becoming undeliverable.  Does anyone have a RT  
> 3.4 configuration that allows you to specify a list of email  
> addresses that over-rides the default behavior of sending RT  
> response mail? Obviously, I do want RT to send reply mail when it  
> receives a request from a real person not specified in the list.

we disable the global autoresponder and enable it specifically per- 
queue (and we also use a queue specific template).

then we set up special queues to handle such automatic alert  
notifications that don't do autoresponder, and have appropriate  
watchers amongst the development crew.
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