[rt-users] How do you configure RT 3.4 to not send any email response to a specific listy of addresses?

[Jesse Vincent]

On Tue, Feb 06, 2007 at 12:27:13PM -0800, John H. Nyhuis wrote:
>         Greetings,
> 
>         We have several scripts that send problem reports to our RT system. 
>         When RT receives these, we do want it to produce a ticket, but we do not 
> want it to send any sort of response mail.  Since the script or daemon has 
> no mechanism to recieve mail this response mail just ends up becoming 
> undeliverable.  Does anyone have a RT 3.4 configuration that allows you to 
> specify a list of email addresses that over-rides the default behavior of 
> sending RT response mail? Obviously, I do want RT to send reply mail when 
> it receives a request from a real person not specified in the list.


Update the user created by RT for a given script's return address. Leave
the "Username" as the user's email address, but make their email address
blank.

> 
> 	Thanks,
> 
> John H. Nyhuis
> IT Manager
> Dept. of Pediatrics
> HS RR338A, Box 356320
> University of Washington
> Desk: (206)-685-3884
> cabal at u.washington.edu
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