[rt-users] Re: RT 3.6.3 Mandatory CF's

[Schultz, Eric]

> > just a simple question for Custom Fields:
> > Can a Custom Field be 'validate', and non-mandatory?
> > This means, only a check that the content is a Number and 
> nothing else
> but
> > not needed or mandatory?
> 
> Actually, we are just in the process at where I work of 
> modifying RT to
> make "Mandatory" a completely separate checkbox to format validation
> partly for this very reason. We want all this in the core API so it's
> enforced for all interfaces (GUI, REST, Email ...) and so "being
> mandatory" is completely separate from "matching a certain pattern".
> There are a few reasons why this makes sense and it's really important
> when using RT in an audited change management environment. We'll
> probably be posting the patches when it's done (fairly soon).
> 
> PK

I thought that using the current interface, if you wanted to make
something non-mandatory, you could just wrap a '()?' around it (not
including quotes)?  I'm pretty sure I've seen that posted to the mailing
list as well.

Eric Schultz
United Online