[rt-users] Ticket Errors

Thu Feb 8 08:49:05 EST 2007

Please, run the following SQL query:
 SELECT u.Name, txn.Field, txn.ReferenceType, txn.NewReference, t.id
tid FROM Tickets t JOIN Transactions txn ON txn.Type = 'AddWatcher'
AND txn.ObjectType = 'RT::Ticket' AND txn.ObjectId = t.id LEFT JOIN
Users u ON u.id = txn.NewValue WHERE t.id = XXXXX;

Where XXXX id of the ticket. Then send me results.

On 2/7/07, Mathew Snyder <theillien at yahoo.com> wrote:
> I'd like to add to this.  I've looked at the database and found that there are
> 63 transactions attached to this ticket.  There are also no transactions for
> which there isn't a user.  I've looked up the names on each user id in the
> transactions table and found that they correspond to someone that would likely
> have had a part in the ticket.
>
> There are as many user id entries as there are transactions.  What I mean is,
> there are multiple entries for some ids but all transactions have a user id
> attached to it.  This tells me that the transactions aren't corrupted by a
> missing user that possibly got Shredded out of the database.
>
> As I've said before, this isn't the first time we've seen this so I'm beginning
> to think this is a bug of some sort.
>
> The full error follows.
>
> error:          Can't call method "Name" on an undefined value at
> /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
> context:
> ...
> 686:    AddWatcher => sub {
> 687:    my $self = shift;
> 688:    my $principal = RT::Principal->new($self->CurrentUser);
> 689:    $principal->Load($self->NewValue);
> 690:    return $self->loc( "[_1] [_2] added", $self->Field,
> $principal->Object->Name);
> 691:    },
> 692:    DelWatcher => sub {
> 693:    my $self = shift;
> 694:    my $principal = RT::Principal->new($self->CurrentUser);
> ...
> code stack:     /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:690
> /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:602
> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction:54
> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory:102
> /usr/local/rt-3.6.1/share/html/Ticket/Display.html:63
> /usr/local/rt-3.6.1/share/html/autohandler:279
>
>
>
> raw error
> Can't call method "Name" on an undefined value at
> /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
>
>
> Trace begun at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name" on an
> undefined value at /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line
> 690.^J') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690
> RT::Transaction::__ANON__('RT::Transaction=HASH(0xc706568)') called at
> /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 602
> RT::Transaction::BriefDescription('RT::Transaction=HASH(0xc706568)') called at
> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction line 54
> HTML::Mason::Commands::__ANON__('Attachments',
> 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef,
> 'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment',
> 'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> 'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef,
> 'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
> 'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction',
> 0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf6c9a0)',
> 'Attachments', 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
> 'RT::Ticket=HASH(0xc54ce28)', 'AttachmentContent',
> 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef, 'Collapsed', undef,
> 'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath',
> '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Transaction',
> 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef, 'Collapsed', undef,
> 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments', 'ARRAY(0xc59f11c)',
> 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction', 0) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
> HTML::Mason::Request::comp(undef, undef, 'Attachments',
> 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef,
> 'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment',
> 'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> 'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef,
> 'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
> 'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction',
> 0) called at /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory line 102
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments',
> 'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
> 'RT::Attachments=HASH(0xc98d840)') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf63114)',
> 'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Tickets', undef, 'Collapsed', undef,
> 'ShowHeaders', undef, 'Attachments', 'RT::Attachments=HASH(0xc99b5f0)',
> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)') called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
> HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments',
> 'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
> 'RT::Attachments=HASH(0xc98d840)') called at
> /usr/local/rt-3.6.1/share/html/Ticket/Display.html line 63
> HTML::Mason::Commands::__ANON__('id', 55767, 'id', 55767) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbbdd85c)',
> 'id', 55767, 'id', 55767) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
> HTML::Mason::Request::comp(undef, undef, 'id', 55767, 'id', 55767) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)',
> 'id', 55767) called at /usr/local/rt-3.6.1/share/html/autohandler line 279
> HTML::Mason::Commands::__ANON__('id', 55767) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbb4ad10)',
> 'id', 55767) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> line 1246
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 55767) called at
> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 411
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
> called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
> called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb0c1e5c)',
> 'Apache2::RequestRec=SCALAR(0xc98d78c)') called at
> /usr/local/rt-3.6.1/bin/webmux.pl line 123
> eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc98d78c)') called at -e line 0
> eval {...} at -e line 0
>
> If we don't protect the freedom of speech, how will we know who the assholes are?
> http://theillien.blogspot.com
>
>
> Mathew Snyder wrote:
> > I think I've asked about this before and I'm fairly certain I already know the
> > answer.  However, I'm not certain it should be happening.
> >
> > We keep getting the error "Can't call method "Name" on an undefined value..."
> > If I recall correctly this is a result of eliminating via Shredder a user which
> > was at one point attatched to a ticket.  The only problem with this is that the
> > only users I remove are those that are created when we receive spam.
> >
> > So is this the only explanation?  More and more of these tickets keep appearing
> > but I can't figure out how all of these users are disappearing.
> >
> > Thanks
> > Mathew
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> >
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>
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>

-- 
Best regards, Ruslan.