[rt-users] Ticket Errors

Wed Feb 7 03:00:00 EST 2007

I'd like to add to this.  I've looked at the database and found that there are
63 transactions attached to this ticket.  There are also no transactions for
which there isn't a user.  I've looked up the names on each user id in the
transactions table and found that they correspond to someone that would likely
have had a part in the ticket.

There are as many user id entries as there are transactions.  What I mean is,
there are multiple entries for some ids but all transactions have a user id
attached to it.  This tells me that the transactions aren't corrupted by a
missing user that possibly got Shredded out of the database.

As I've said before, this isn't the first time we've seen this so I'm beginning
to think this is a bug of some sort.

The full error follows.

error:   	Can't call method "Name" on an undefined value at
/usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
context:  	
...  	
686:  	AddWatcher => sub {
687:  	my $self = shift;
688:  	my $principal = RT::Principal->new($self->CurrentUser);
689:  	$principal->Load($self->NewValue);
690:  	return $self->loc( "[_1] [_2] added", $self->Field,
$principal->Object->Name);
691:  	},
692:  	DelWatcher => sub {
693:  	my $self = shift;
694:  	my $principal = RT::Principal->new($self->CurrentUser);
...  	
code stack:  	/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:690
/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:602
/usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction:54
/usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory:102
/usr/local/rt-3.6.1/share/html/Ticket/Display.html:63
/usr/local/rt-3.6.1/share/html/autohandler:279

raw error
Can't call method "Name" on an undefined value at
/usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.

Trace begun at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name" on an
undefined value at /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line
690.^J') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690
RT::Transaction::__ANON__('RT::Transaction=HASH(0xc706568)') called at
/usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 602
RT::Transaction::BriefDescription('RT::Transaction=HASH(0xc706568)') called at
/usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction line 54
HTML::Mason::Commands::__ANON__('Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef,
'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment',
'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef,
'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction',
0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf6c9a0)',
'Attachments', 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
'RT::Ticket=HASH(0xc54ce28)', 'AttachmentContent',
'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef, 'Collapsed', undef,
'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath',
'/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Transaction',
'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef, 'Collapsed', undef,
'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments', 'ARRAY(0xc59f11c)',
'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction', 0) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef,
'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment',
'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef,
'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction',
0) called at /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory line 102
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
'RT::Attachments=HASH(0xc98d840)') called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf63114)',
'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Tickets', undef, 'Collapsed', undef,
'ShowHeaders', undef, 'Attachments', 'RT::Attachments=HASH(0xc99b5f0)',
'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)') called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments',
'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
'RT::Attachments=HASH(0xc98d840)') called at
/usr/local/rt-3.6.1/share/html/Ticket/Display.html line 63
HTML::Mason::Commands::__ANON__('id', 55767, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbbdd85c)',
'id', 55767, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, 'id', 55767, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)',
'id', 55767) called at /usr/local/rt-3.6.1/share/html/autohandler line 279
HTML::Mason::Commands::__ANON__('id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbb4ad10)',
'id', 55767) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
line 1246
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef, 'id', 55767) called at
/usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb0c1e5c)',
'Apache2::RequestRec=SCALAR(0xc98d78c)') called at
/usr/local/rt-3.6.1/bin/webmux.pl line 123
eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc98d78c)') called at -e line 0
eval {...} at -e line 0

If we don't protect the freedom of speech, how will we know who the assholes are?
http://theillien.blogspot.com

Mathew Snyder wrote:
> I think I've asked about this before and I'm fairly certain I already know the
> answer.  However, I'm not certain it should be happening.
> 
> We keep getting the error "Can't call method "Name" on an undefined value..."
> If I recall correctly this is a result of eliminating via Shredder a user which
> was at one point attatched to a ticket.  The only problem with this is that the
> only users I remove are those that are created when we receive spam.
> 
> So is this the only explanation?  More and more of these tickets keep appearing
> but I can't figure out how all of these users are disappearing.
> 
> Thanks
> Mathew
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