[rt-users] Ticket Errors

[Mathew Snyder]

I know.  I just didn't understand the SQL syntax.

Mathew

Ruslan Zakirov wrote:
> I'm just trying to help you figure out what had happened with your
> tickets and as well gather debug info to  fix shredder.
> 
> To get debug infon you have to run the following query from mysql or
> Pg shell, but first of all you should find a ticket that generate that
> error you posted and replace XXXXX with the ticket's ID.
> 
> SELECT u.Name, txn.Field, txn.NewValue, txn.ReferenceType,
> txn.NewReference, t.id
> tid FROM Tickets t JOIN Transactions txn ON txn.Type = 'AddWatcher'
> AND txn.ObjectType = 'RT::Ticket' AND txn.ObjectId = t.id LEFT JOIN
> Users u ON u.id = txn.NewValue WHERE t.id = XXXXX;
> 
> This query selects all AddWatcher transactions from the ticket and
> shows if user that's been added as watcher still exist in the DB.
> 
> 
> On 2/9/07, Mathew Snyder <theillien at yahoo.com> wrote:
>> This query has me confused.  There are lowercase letters placed by
>> themselves in
>> locations I'm not used to seeing criteria placed.  Can someone please
>> clarify
>> what I'm supposed to enter?
>>
>> Mathew
>>
>>
>> Ruslan Zakirov wrote:
>> > Please, run the following SQL query:
>> > SELECT u.Name, txn.Field, txn.ReferenceType, txn.NewReference, t.id
>> > tid FROM Tickets t JOIN Transactions txn ON txn.Type = 'AddWatcher'
>> > AND txn.ObjectType = 'RT::Ticket' AND txn.ObjectId = t.id LEFT JOIN
>> > Users u ON u.id = txn.NewValue WHERE t.id = XXXXX;
>> >
>> > Where XXXX id of the ticket. Then send me results.
>> >
>> >
>> > On 2/7/07, Mathew Snyder <theillien at yahoo.com> wrote:
>> >> I'd like to add to this.  I've looked at the database and found that
>> >> there are
>> >> 63 transactions attached to this ticket.  There are also no
>> >> transactions for
>> >> which there isn't a user.  I've looked up the names on each user id in
>> >> the
>> >> transactions table and found that they correspond to someone that
>> >> would likely
>> >> have had a part in the ticket.
>> >>
>> >> There are as many user id entries as there are transactions.  What I
>> >> mean is,
>> >> there are multiple entries for some ids but all transactions have a
>> >> user id
>> >> attached to it.  This tells me that the transactions aren't corrupted
>> >> by a
>> >> missing user that possibly got Shredded out of the database.
>> >>
>> >> As I've said before, this isn't the first time we've seen this so I'm
>> >> beginning
>> >> to think this is a bug of some sort.
>> >>
>> >> The full error follows.
>> >>
>> >> error:          Can't call method "Name" on an undefined value at
>> >> /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
>> >> context:
>> >> ...
>> >> 686:    AddWatcher => sub {
>> >> 687:    my $self = shift;
>> >> 688:    my $principal = RT::Principal->new($self->CurrentUser);
>> >> 689:    $principal->Load($self->NewValue);
>> >> 690:    return $self->loc( "[_1] [_2] added", $self->Field,
>> >> $principal->Object->Name);
>> >> 691:    },
>> >> 692:    DelWatcher => sub {
>> >> 693:    my $self = shift;
>> >> 694:    my $principal = RT::Principal->new($self->CurrentUser);
>> >> ...
>> >> code stack:     /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:690
>> >> /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:602
>> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction:54
>> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory:102
>> >> /usr/local/rt-3.6.1/share/html/Ticket/Display.html:63
>> >> /usr/local/rt-3.6.1/share/html/autohandler:279
>> >>
>> >>
>> >>
>> >> raw error
>> >> Can't call method "Name" on an undefined value at
>> >> /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
>> >>
>> >>
>> >> Trace begun at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
>> >> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name"
>> >> on an
>> >> undefined value at /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm
>> >> line
>> >> 690.^J') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm
>> >> line 690
>> >> RT::Transaction::__ANON__('RT::Transaction=HASH(0xc706568)') called at
>> >> /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 602
>> >> RT::Transaction::BriefDescription('RT::Transaction=HASH(0xc706568)')
>> >> called at
>> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction line 54
>> >> HTML::Mason::Commands::__ANON__('Attachments',
>> >> 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
>> >> 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders',
>> >> undef,
>> >> 'Collapsed', undef, 'Tickets', undef, 'AttachPath',
>> '/Ticket/Attachment',
>> >> 'UpdatePath', '/Ticket/Update.html', 'Ticket',
>> >> 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders',
>> undef,
>> >> 'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1,
>> >> 'Attachments',
>> >> 'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)',
>> >> 'LastTransaction',
>> >> 0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm
>> >> line 135
>> >>
>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf6c9a0)',
>>
>> >>
>> >> 'Attachments', 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
>> >> 'RT::Ticket=HASH(0xc54ce28)', 'AttachmentContent',
>> >> 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef, 'Collapsed',
>> >> undef,
>> >> 'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath',
>> >> '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'Transaction',
>> >> 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef, 'Collapsed',
>> >> undef,
>> >> 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
>> >> 'ARRAY(0xc59f11c)',
>> >> 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction', 0)
>> called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 1245
>> >> HTML::Mason::Request::comp(undef, undef, 'Attachments',
>> >> 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
>> >> 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders',
>> >> undef,
>> >> 'Collapsed', undef, 'Tickets', undef, 'AttachPath',
>> '/Ticket/Attachment',
>> >> 'UpdatePath', '/Ticket/Update.html', 'Ticket',
>> >> 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders',
>> undef,
>> >> 'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1,
>> >> 'Attachments',
>> >> 'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)',
>> >> 'LastTransaction',
>> >> 0) called at
>> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory line 102
>> >> HTML::Mason::Commands::__ANON__('Ticket',
>> 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef,
>> >> 'Attachments',
>> >> 'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
>> >> 'RT::Attachments=HASH(0xc98d840)') called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>> >>
>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf63114)',
>>
>> >>
>> >> 'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Tickets', undef, 'Collapsed',
>> >> undef,
>> >> 'ShowHeaders', undef, 'Attachments',
>> 'RT::Attachments=HASH(0xc99b5f0)',
>> >> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)') called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 1245
>> >> HTML::Mason::Request::comp(undef, undef, 'Ticket',
>> >> 'RT::Ticket=HASH(0xc54ce28)',
>> >> 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef,
>> >> 'Attachments',
>> >> 'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
>> >> 'RT::Attachments=HASH(0xc98d840)') called at
>> >> /usr/local/rt-3.6.1/share/html/Ticket/Display.html line 63
>> >> HTML::Mason::Commands::__ANON__('id', 55767, 'id', 55767) called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>> >>
>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbbdd85c)',
>>
>> >>
>> >> 'id', 55767, 'id', 55767) called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
>> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 1245
>> >> HTML::Mason::Request::comp(undef, undef, 'id', 55767, 'id', 55767)
>> >> called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914
>> >>
>> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)',
>>
>> >>
>> >> 'id', 55767) called at /usr/local/rt-3.6.1/share/html/autohandler line
>> >> 279
>> >> HTML::Mason::Commands::__ANON__('id', 55767) called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
>> >>
>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbb4ad10)',
>>
>> >>
>> >> 'id', 55767) called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 1246
>> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 1245
>> >> HTML::Mason::Request::comp(undef, undef, undef, 'id', 55767) called at
>> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
>> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 459
>> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
>> >> line 411
>> >>
>> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
>>
>> >>
>> >> called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm
>> >> line 168
>> >>
>> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
>>
>> >>
>> >> called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm
>> >> line 826
>> >>
>> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb0c1e5c)',
>>
>> >>
>> >> 'Apache2::RequestRec=SCALAR(0xc98d78c)') called at
>> >> /usr/local/rt-3.6.1/bin/webmux.pl line 123
>> >> eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123
>> >> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc98d78c)') called at
>> >> -e line 0
>> >> eval {...} at -e line 0
>> >>
>> >> If we don't protect the freedom of speech, how will we know who the
>> >> assholes are?
>> >> http://theillien.blogspot.com
>> >>
>> >>
>> >> Mathew Snyder wrote:
>> >> > I think I've asked about this before and I'm fairly certain I
>> >> already know the
>> >> > answer.  However, I'm not certain it should be happening.
>> >> >
>> >> > We keep getting the error "Can't call method "Name" on an undefined
>> >> value..."
>> >> > If I recall correctly this is a result of eliminating via Shredder a
>> >> user which
>> >> > was at one point attatched to a ticket.  The only problem with this
>> >> is that the
>> >> > only users I remove are those that are created when we receive spam.
>> >> >
>> >> > So is this the only explanation?  More and more of these tickets
>> >> keep appearing
>> >> > but I can't figure out how all of these users are disappearing.
>> >> >
>> >> > Thanks
>> >> > Mathew
>> >> > _______________________________________________
>> >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >> >
>> >> > Community help: http://wiki.bestpractical.com
>> >> > Commercial support: sales at bestpractical.com
>> >> >
>> >> >
>> >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> >> > Buy a copy at http://rtbook.bestpractical.com
>> >> >
>> >> _______________________________________________
>> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>> >>
>> >> Community help: http://wiki.bestpractical.com
>> >> Commercial support: sales at bestpractical.com
>> >>
>> >>
>> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> >> Buy a copy at http://rtbook.bestpractical.com
>> >>
>> >
>> >
>>
> 
>