[rt-users] Ticket Errors

Thu Feb 8 23:02:00 EST 2007

On 2/9/07, Mathew Snyder <theillien at yahoo.com> wrote:
> I know.  I just didn't understand the SQL syntax.
And? Should I describe it? I don't think so. Google for 'Learning SQL'.

>
> Mathew
>
> Ruslan Zakirov wrote:
> > I'm just trying to help you figure out what had happened with your
> > tickets and as well gather debug info to  fix shredder.
> >
> > To get debug infon you have to run the following query from mysql or
> > Pg shell, but first of all you should find a ticket that generate that
> > error you posted and replace XXXXX with the ticket's ID.
> >
> > SELECT u.Name, txn.Field, txn.NewValue, txn.ReferenceType,
> > txn.NewReference, t.id
> > tid FROM Tickets t JOIN Transactions txn ON txn.Type = 'AddWatcher'
> > AND txn.ObjectType = 'RT::Ticket' AND txn.ObjectId = t.id LEFT JOIN
> > Users u ON u.id = txn.NewValue WHERE t.id = XXXXX;
> >
> > This query selects all AddWatcher transactions from the ticket and
> > shows if user that's been added as watcher still exist in the DB.
> >
> >
> > On 2/9/07, Mathew Snyder <theillien at yahoo.com> wrote:
> >> This query has me confused.  There are lowercase letters placed by
> >> themselves in
> >> locations I'm not used to seeing criteria placed.  Can someone please
> >> clarify
> >> what I'm supposed to enter?
> >>
> >> Mathew
> >>
> >>
> >> Ruslan Zakirov wrote:
> >> > Please, run the following SQL query:
> >> > SELECT u.Name, txn.Field, txn.ReferenceType, txn.NewReference, t.id
> >> > tid FROM Tickets t JOIN Transactions txn ON txn.Type = 'AddWatcher'
> >> > AND txn.ObjectType = 'RT::Ticket' AND txn.ObjectId = t.id LEFT JOIN
> >> > Users u ON u.id = txn.NewValue WHERE t.id = XXXXX;
> >> >
> >> > Where XXXX id of the ticket. Then send me results.
> >> >
> >> >
> >> > On 2/7/07, Mathew Snyder <theillien at yahoo.com> wrote:
> >> >> I'd like to add to this.  I've looked at the database and found that
> >> >> there are
> >> >> 63 transactions attached to this ticket.  There are also no
> >> >> transactions for
> >> >> which there isn't a user.  I've looked up the names on each user id in
> >> >> the
> >> >> transactions table and found that they correspond to someone that
> >> >> would likely
> >> >> have had a part in the ticket.
> >> >>
> >> >> There are as many user id entries as there are transactions.  What I
> >> >> mean is,
> >> >> there are multiple entries for some ids but all transactions have a
> >> >> user id
> >> >> attached to it.  This tells me that the transactions aren't corrupted
> >> >> by a
> >> >> missing user that possibly got Shredded out of the database.
> >> >>
> >> >> As I've said before, this isn't the first time we've seen this so I'm
> >> >> beginning
> >> >> to think this is a bug of some sort.
> >> >>
> >> >> The full error follows.
> >> >>
> >> >> error:          Can't call method "Name" on an undefined value at
> >> >> /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
> >> >> context:
> >> >> ...
> >> >> 686:    AddWatcher => sub {
> >> >> 687:    my $self = shift;
> >> >> 688:    my $principal = RT::Principal->new($self->CurrentUser);
> >> >> 689:    $principal->Load($self->NewValue);
> >> >> 690:    return $self->loc( "[_1] [_2] added", $self->Field,
> >> >> $principal->Object->Name);
> >> >> 691:    },
> >> >> 692:    DelWatcher => sub {
> >> >> 693:    my $self = shift;
> >> >> 694:    my $principal = RT::Principal->new($self->CurrentUser);
> >> >> ...
> >> >> code stack:     /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:690
> >> >> /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm:602
> >> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction:54
> >> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory:102
> >> >> /usr/local/rt-3.6.1/share/html/Ticket/Display.html:63
> >> >> /usr/local/rt-3.6.1/share/html/autohandler:279
> >> >>
> >> >>
> >> >>
> >> >> raw error
> >> >> Can't call method "Name" on an undefined value at
> >> >> /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm line 690.
> >> >>
> >> >>
> >> >> Trace begun at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
> >> >> HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name"
> >> >> on an
> >> >> undefined value at /usr/local/rt-3.6.1//lib/RT/Transaction_Overlay.pm
> >> >> line
> >> >> 690.^J') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm
> >> >> line 690
> >> >> RT::Transaction::__ANON__('RT::Transaction=HASH(0xc706568)') called at
> >> >> /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 602
> >> >> RT::Transaction::BriefDescription('RT::Transaction=HASH(0xc706568)')
> >> >> called at
> >> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction line 54
> >> >> HTML::Mason::Commands::__ANON__('Attachments',
> >> >> 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
> >> >> 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders',
> >> >> undef,
> >> >> 'Collapsed', undef, 'Tickets', undef, 'AttachPath',
> >> '/Ticket/Attachment',
> >> >> 'UpdatePath', '/Ticket/Update.html', 'Ticket',
> >> >> 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders',
> >> undef,
> >> >> 'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1,
> >> >> 'Attachments',
> >> >> 'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)',
> >> >> 'LastTransaction',
> >> >> 0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm
> >> >> line 135
> >> >>
> >> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf6c9a0)',
> >>
> >> >>
> >> >> 'Attachments', 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
> >> >> 'RT::Ticket=HASH(0xc54ce28)', 'AttachmentContent',
> >> >> 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders', undef, 'Collapsed',
> >> >> undef,
> >> >> 'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath',
> >> >> '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'Transaction',
> >> >> 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders', undef, 'Collapsed',
> >> >> undef,
> >> >> 'RowNum', 23, 'ShowTitleBarCommands', 1, 'Attachments',
> >> >> 'ARRAY(0xc59f11c)',
> >> >> 'AttachmentContent', 'HASH(0xc6a31d4)', 'LastTransaction', 0)
> >> called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
> >> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 1245
> >> >> HTML::Mason::Request::comp(undef, undef, 'Attachments',
> >> >> 'RT::Attachments=HASH(0xc99b5f0)', 'Ticket',
> >> >> 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)', 'ShowHeaders',
> >> >> undef,
> >> >> 'Collapsed', undef, 'Tickets', undef, 'AttachPath',
> >> '/Ticket/Attachment',
> >> >> 'UpdatePath', '/Ticket/Update.html', 'Ticket',
> >> >> 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'Transaction', 'RT::Transaction=HASH(0xc706568)', 'ShowHeaders',
> >> undef,
> >> >> 'Collapsed', undef, 'RowNum', 23, 'ShowTitleBarCommands', 1,
> >> >> 'Attachments',
> >> >> 'ARRAY(0xc59f11c)', 'AttachmentContent', 'HASH(0xc6a31d4)',
> >> >> 'LastTransaction',
> >> >> 0) called at
> >> >> /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory line 102
> >> >> HTML::Mason::Commands::__ANON__('Ticket',
> >> 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef,
> >> >> 'Attachments',
> >> >> 'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
> >> >> 'RT::Attachments=HASH(0xc98d840)') called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> >> >>
> >> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbf63114)',
> >>
> >> >>
> >> >> 'Ticket', 'RT::Ticket=HASH(0xc54ce28)', 'Tickets', undef, 'Collapsed',
> >> >> undef,
> >> >> 'ShowHeaders', undef, 'Attachments',
> >> 'RT::Attachments=HASH(0xc99b5f0)',
> >> >> 'AttachmentContent', 'RT::Attachments=HASH(0xc98d840)') called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
> >> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 1245
> >> >> HTML::Mason::Request::comp(undef, undef, 'Ticket',
> >> >> 'RT::Ticket=HASH(0xc54ce28)',
> >> >> 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef,
> >> >> 'Attachments',
> >> >> 'RT::Attachments=HASH(0xc99b5f0)', 'AttachmentContent',
> >> >> 'RT::Attachments=HASH(0xc98d840)') called at
> >> >> /usr/local/rt-3.6.1/share/html/Ticket/Display.html line 63
> >> >> HTML::Mason::Commands::__ANON__('id', 55767, 'id', 55767) called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> >> >>
> >> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbbdd85c)',
> >>
> >> >>
> >> >> 'id', 55767, 'id', 55767) called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251
> >> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 1245
> >> >> HTML::Mason::Request::comp(undef, undef, 'id', 55767, 'id', 55767)
> >> >> called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914
> >> >>
> >> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)',
> >>
> >> >>
> >> >> 'id', 55767) called at /usr/local/rt-3.6.1/share/html/autohandler line
> >> >> 279
> >> >> HTML::Mason::Commands::__ANON__('id', 55767) called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135
> >> >>
> >> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xbb4ad10)',
> >>
> >> >>
> >> >> 'id', 55767) called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 1246
> >> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 1245
> >> >> HTML::Mason::Request::comp(undef, undef, undef, 'id', 55767) called at
> >> >> /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459
> >> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 459
> >> >> eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm
> >> >> line 411
> >> >>
> >> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
> >>
> >> >>
> >> >> called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm
> >> >> line 168
> >> >>
> >> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xc99be60)')
> >>
> >> >>
> >> >> called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm
> >> >> line 826
> >> >>
> >> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xb0c1e5c)',
> >>
> >> >>
> >> >> 'Apache2::RequestRec=SCALAR(0xc98d78c)') called at
> >> >> /usr/local/rt-3.6.1/bin/webmux.pl line 123
> >> >> eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123
> >> >> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xc98d78c)') called at
> >> >> -e line 0
> >> >> eval {...} at -e line 0
> >> >>
> >> >> If we don't protect the freedom of speech, how will we know who the
> >> >> assholes are?
> >> >> http://theillien.blogspot.com
> >> >>
> >> >>
> >> >> Mathew Snyder wrote:
> >> >> > I think I've asked about this before and I'm fairly certain I
> >> >> already know the
> >> >> > answer.  However, I'm not certain it should be happening.
> >> >> >
> >> >> > We keep getting the error "Can't call method "Name" on an undefined
> >> >> value..."
> >> >> > If I recall correctly this is a result of eliminating via Shredder a
> >> >> user which
> >> >> > was at one point attatched to a ticket.  The only problem with this
> >> >> is that the
> >> >> > only users I remove are those that are created when we receive spam.
> >> >> >
> >> >> > So is this the only explanation?  More and more of these tickets
> >> >> keep appearing
> >> >> > but I can't figure out how all of these users are disappearing.
> >> >> >
> >> >> > Thanks
> >> >> > Mathew
> >> >> > _______________________________________________
> >> >> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >> >
> >> >> > Community help: http://wiki.bestpractical.com
> >> >> > Commercial support: sales at bestpractical.com
> >> >> >
> >> >> >
> >> >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> >> > Buy a copy at http://rtbook.bestpractical.com
> >> >> >
> >> >> _______________________________________________
> >> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >>
> >> >> Community help: http://wiki.bestpractical.com
> >> >> Commercial support: sales at bestpractical.com
> >> >>
> >> >>
> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> >> Buy a copy at http://rtbook.bestpractical.com
> >> >>
> >> >
> >> >
> >>
> >
> >
>


-- 
Best regards, Ruslan.