[rt-users] Prevent Automatic add client Names in Owner drop down list

[Kenneth Crocker]

Marie,

	I need to know how you have the Queues (A thru D) set up in terms of 
global rights, Group rights to a Queue, and individual user rights. The 
RT Essentials book give some guidelines to privileges, but not much info 
on all the inter-relations. Basically, you need to make sure that the 
only global rights you grant are the type of privileges you want any 
privileged or non-privileged user to have and grant the rights involving 
"access to tickets", "working on tickets", and "communication on 
tickets" on a Queue by Queue basis for specific groups. This may/may not 
involve group rights to custom fields, if you use them, and other 
relationships. Hope this helps.

Kenn
LBNL

Marie wrote:
> I have enabled email creation via ticket. I noticed that when I create a 
> ticket manually, i see other names/emails in the Owner drop down. How 
> can i prevent the system from adding names and list only those users i 
> created via  Configuration->Users->New User
> 
> 
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