[rt-users] Prevent Automatic add client Names in Owner drop down list

[Kenneth Crocker]

Marie,


	Opps. I meant that for Obando. In your case, a name appears on the drop 
down because they have certain ticket ownership rights in the Queue you 
are creating the ticket in. Check what groups/individuals have those 
kind of rights for that Queue. Hint, it is a lot easier to maintain 
rights and privileges by putting users with common access needs in one 
group and grant the privileges on a group basis. Hope this helps.

Kenn
LBNL

Marie wrote:
> I have enabled email creation via ticket. I noticed that when I create a 
> ticket manually, i see other names/emails in the Owner drop down. How 
> can i prevent the system from adding names and list only those users i 
> created via  Configuration->Users->New User
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com