[rt-users] Child tickets

[James Donnelly]

Hi,

 

Sorry if this has been covered, I can't find anywhere to search the list.

 

I'm trying to utilise a callback offered on the best-practical wiki: 

 

http://wiki.bestpractical.com/index.cgi?CreateChildTicket

 

The first problem is that it refers to a callback in Ticket/Display.html
named BeforeShowHistory.  I can only find one called BeforeDisplay, but I'm
guessing it doesn't matter, so I'm using that one.

 

RT is referencing my callback ok, but I get this error:

 

error:  Can't call method "Id" on an undefined value at
/usr/share/request-tracker3.4/html/Callbacks/txt4Callbacks/Ticket/Display.ht
ml/BeforeDisplay line 4.
context:  


1: 

<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html"
NAME="CreateTicketInQueue">


2: 

<input type="submit" value="Create child request in">


3: 

<& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0,
ShowAllQueues => 0 &>


4: 

<input type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>">


5: 

<input type="hidden" name="Subject" value="Child of: <%$Ticket->Subject%>">


6: 

</FORM>


7: 

 


8: 

<%INIT>


... 

 

code stack:
/usr/share/request-tracker3.4/html/Callbacks/txt4Callbacks/Ticket/Display.ht
ml/BeforeDisplay:4
/usr/share/request-tracker3.4/html/Elements/Callback:70
/usr/share/request-tracker3.4/html/Ticket/Display.html:147
/usr/share/request-tracker3.4/html/autohandler:215 

 

I can't figure out how arguments are passed to callbacks from the docs
available, or how else I might make the ticket id visible to the callback.

 

I tried the SpawnChildTicket one (which would also work for me) but
experienced a very similar problem:

 

http://wiki.bestpractical.com/index.cgi?SpawnChildTicket

 

Any ideas?

 

Cheers,

 

James

-- 








 

 

 



James Donnelly

 

 

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