[rt-users] 3.6.3 At a Glance - why 'Take' for users that cannot Own?

[Kenneth Crocker]

Joe,

	Why not just remove that privilege (own a ticket, take a ticket, etc) 
from those users or group of users? If they do not have those rights, 
the take should disappear. A lot less work and maintenance. I try not to 
modify a system for something when there are already tools available to 
accomplish the same goals merely because it complicates future 
debugging. just a thought.

Kenn
LBNL

Joe Casadonte wrote:
> I'm trying to get rid of the 'Take' link for users that can't own 
> tickets.  I'm finding this extremely challenging, as it seems the format 
> string used to create the line of output is created ahead of time and 
> then blindly applied.  I would like to be able to control, on a 
> ticket-by-ticket basis, whether or not to display the Take link, based 
> on the users ability to actually own the ticket.  Can anyone point me to 
> a way to do this?  Thanks!
>