[rt-users] Statistics revisitation

[Thomas FIBLEUIL]

Hello all,



I'd love to have a copy of this to please



Thanks a lot.



Thomas.



________________________________

De : Marco Avvisano [mailto:marco.avvisano at regione.toscana.it]
Envoyé : lundi 22 janvier 2007 09:15
À : RT Users
Objet : Re: [rt-users] Statistics revisitation



I would like too



thanks



Marco




----- Original Message -----

	From: Jared Hanks <mailto:jmhanks1373 at hotmail.com> 

	To: Roy El-Hames <mailto:rfh at pipex.net>  ; Mathew Snyder <mailto:theillien at yahoo.com> 

	Cc: RT Users <mailto:rt-users at lists.bestpractical.com> 

	Sent: Sunday, January 21, 2007 12:51 AM

	Subject: RE: [rt-users] Statistics revisitation

	

	I would like this too.
	
	Thanks,
	Jared

	>
	> Hi Nick;
	> Can you also send me a copy of this ..
	> Regards;
	> Roy
	>
	> Mathew Snyder wrote:
	> > I would love to have a copy of this.
	> >
	> > Mathew
	> >
	> > Nick Metrowsky wrote:
	> >
	> >> Hi Everyone,
	> >>
	> >> Over the past year or so, I have made some customizations to
	> >> RTx::Statistics for our site use. Some of these changes include:
	> >>
	> >> 1. Some logic changes, because some of the calculations in the web
	> >> display did not match the spreadsheet (spreadsheet was correct).
	> >> 2. On the Tickets per day per Queue reports, I show columns for Created,
	> >> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve. Queue
	> >> Depth shows how many tickets are open or new in a particular queue on
	> >> any given day in time. This change is in both the spreadsheet and the
	> >> web display.
	> >> 3. Based upon the Ticket per day Queue screen, I have written batch
	> >> reports which can generate text based reports for one or many queues for
	> >> any time period. I also have a script which can do the same thing to an
	> >> MS Excel or OpenOffice Calc spreadsheet.
	> >> 3. Not related to RTx::Statistics, but I also have taking the
	> >> rt-remind.pl script and used that for generating reports to our
	> >> technical teams. There were a few minor modifications, again for our
	> >> site.
	> >>
	> >> If anyone is interested in anything I have, I will be glad to send you a
	> >> copy. I know Kelly wanted to implement some of the items mentioned in
	> >> this e-mail, based upon an e-mail conversation we had a while back.
	> >>
	> >> Finally, RTx::Statistics does work with RT 3.6.3, but you have to change
	> >> the index.html file for Tickets per day per Queue (CallsQueueDay
	> >> directory) as for some reason it does not like /Elements/TitleBox, but
	> >> will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd.
	> >> Nick
	> >>
	> >> ------------------------------------------------------------------------
	> >> ---------
	> >> Nick Metrowsky
	> >> Consulting System Administrator
	> >> 303-684-4785 Office
	> >> 303-684-4100 Fax
	> >> nmetrowsky at digitalglobe.com
	> >> DigitalGlobe (r), An Imaging and Information Company
	> >> http://www.digitalglobe.com
	> >> ------------------------------------------------------------------------
	> >> ---------
	> >> -----Original Message-----
	> >> From: rt-users-bounces at lists.bestpractical.com
	> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
	> >> Hickel
	> >> Sent: Wednesday, January 17, 2007 2:00 PM
	> >> To: Jason Fenner; Mathew Snyder
	> >> Cc: RT Users
	> >> Subject: RE: [rt-users] Statistics revisitation
	> >>
	> >> You could copy me as well. I haven't had time to get back to this,
	> >> although that might change a bit in the future. I'm also still open to
	> >> assistant maintainers (or someone who wants to take it over completely).
	> >>
	> >> I have a number of contributed changes pending, but haven't had any time
	> >> to look at them.
	> >>
	> >>
	> > _______________________________________________
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	> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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	> >
	> >
	>
	> _______________________________________________
	> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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	> Community help: http://wiki.bestpractical.com
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	>
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