[rt-users] Delayed action scrips and combining scrip email output

Jacob Helwig Jacob at buschs.com
Mon Feb 12 13:33:36 EST 2007


> 1) A scrip is needed that will take conditional action at a point in
> time after a transaction occurs. For example, we would like the
> autoresponse scrip to send an autoresponse 30 minutes after a ticket
is
> received, but only if the ticket was not responded to in that time. It
> seems to me that putting a 30 minute sleep() in the autoresponse scrip
> is not the correct way to do this since scrips are intended to be
> transactional. Does anyone have any alternate suggestions for this?
> 

What about using rt-crontool run every n minutes to look for new tickets
created within a specified time range?



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