[rt-users] Delayed action scrips and combining scrip email output

[Jacob Helwig]

> 1) A scrip is needed that will take conditional action at a point in
> time after a transaction occurs. For example, we would like the
> autoresponse scrip to send an autoresponse 30 minutes after a ticket
is
> received, but only if the ticket was not responded to in that time. It
> seems to me that putting a 30 minute sleep() in the autoresponse scrip
> is not the correct way to do this since scrips are intended to be
> transactional. Does anyone have any alternate suggestions for this?
> 

What about using rt-crontool run every n minutes to look for new tickets
created within a specified time range?