[rt-users] CC'c dropped upon ticket creation

[Kevin Falcone]

On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote:

> 	We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon.  
> A question popped up that I had no answer to. Why is it when a  
> ticket is created via the E_mail interface the cc's are dropped and  
> do not become part of "people" section on the ticket? Is this still  
> happening in 3.6.3? Has anyone else noticed this and do they have  
> any type of resolution to the problem? thanks in advance.

Does the ParseNewMessageForTicketCcs config setting fix this for you?
It should be available in 3.4 as well as 3.6.

-kevin