[rt-users] CC'c dropped upon ticket creation

[Kenneth Crocker]

Kevin,


	I'll check that out. I was also wondering; I use the following code to 
move the subject line to a CF called "Description":

my $cf_obj;
my $cf_name;
my $cf_value;

$cf_obj = RT::CustomField->new($RT::SystemUser);
$cf_name = "Description";
$cf_value = $self->TicketObj->Subject();

$RT::Logger->debug( $self . " cf_value = ". $cf_value . "\n" );

$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name() ."\n" );
$cf_obj->AddValueForObject( Object  => $self->TicketObj, Content => 
$cf_value, );
return 1;

What I was wondering was, how do I get this code to do this for E_mail 
ticket creation only? Otherwise, when someone is "in" the system and 
they create a ticket, whatever they put in the CF field is changed to 
contain the subject data. Thanks.

Kenn
LBNL

Kevin Falcone wrote:
> 
> On Feb 12, 2007, at 2:03 PM, Kenneth Crocker wrote:
> 
>>     We are currently on RT 3.4.4 and looking to upgrade to 3.6.3 soon. 
>> A question popped up that I had no answer to. Why is it when a ticket 
>> is created via the E_mail interface the cc's are dropped and do not 
>> become part of "people" section on the ticket? Is this still happening 
>> in 3.6.3? Has anyone else noticed this and do they have any type of 
>> resolution to the problem? thanks in advance.
> 
> Does the ParseNewMessageForTicketCcs config setting fix this for you?
> It should be available in 3.4 as well as 3.6.
> 
> -kevin
>