[rt-users] 3.6.3 - Non-privileged users & ShowTicket

[Marouane HIMDI]

you have just to give "requestor" role  "ShowTicket" right

Best regards

Marouane HIMDI

Joe Casadonte a écrit :
> If I don't give non-privileged users the ShowTicket right, then they 
> cannot see their own tickets.  If I do, then they can see *any* ticket 
> (by using the Goto Ticket box).  Is there a happy medium?  I am doing 
> this via Global -> Group Rights.  I could do it via Queues -> General 
> -> Group Rights, which would limit the exposure, but still not limit 
> it to just their tickets.  Thanks!
>