[rt-users] Source of new ticket: Web or email?

[Joe Casadonte]

Is there any way, specifically in a scrip, to determine if the ticket 
just created was done via the Web UI or via an email?  I would like to 
disable auto-replies for web transactions where the requestor is also 
the principal (they get instant feedback; they don't need or want the 
additional email).

Thanks!

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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