[rt-users] Source of new ticket: Web or email?

[Vivek Khera]

On Feb 14, 2007, at 8:05 PM, Joe Casadonte wrote:

> Is there any way, specifically in a scrip, to determine if the  
> ticket just created was done via the Web UI or via an email?  I  
> would like to disable auto-replies for web transactions where the  
> requestor is also the principal (they get instant feedback; they  
> don't need or want the additional email).

Ha!  I spent some time doing this a couple of weeks ago... I came up  
with this:

my $co = $self->TransactionObj->ContentObj;

...

if ($co->GetHeader('Received')) { # came via email }

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