[rt-users] No Answers :-(

[Mathew]

Torben,

I too, have had issues with questions I've asked going unanswered.
Initially, I thought it was due to people just not caring to answer
them.  However, having been posting to this mailing list for a while
now, I've come to realize that a lot of questions get posted and it is
easy to lose one or two in the mix.  I've asked a few of the questions
I've had more than once usually getting some kind of answer eventually.
 Even people don't know the answer, they will generally let you know.
If you don't get an answer the first time, ask again.  Eventually you will

Mathew

Torben Nehmer wrote:
> Hi,
>  
> I have been using RT for a while now and I must say that I am very happy
> with it as a product.
>  
> What I'm a bit dissapointed is the fact, that I didn't get any response
> at all to two questions I have been asking here on the list, one about a
> Problem with text/html mails [1], and another about default ticket
> filtres [2].
>  
> [1]: http://lists.fsck.com/pipermail/rt-users/2006-November/042987.html,
> http://lists.fsck.com/pipermail/rt-users/2006-November/043010.html,
> http://lists.fsck.com/pipermail/rt-users/2006-November/043011.html,
> http://lists.fsck.com/pipermail/rt-users/2006-November/043012.html
> [2]: http://lists.fsck.com/pipermail/rt-users/2007-January/043699.html
>  
> In both cases I'd be happy even with a first few insights where to start
> searching. I have quite some experience in application development in
> itself, but I have almost no knowledge of RT internals and not the time
> to spend hours in understanding the whole architecture. Heck, even
> pointers at existing Documents etc. would be a help, I searched for the
> problems, but i didn't find anything useful.
>  
> I know that support is always a problem with open source software (I
> have been leading an OSS Project for years), but just not answering in
> any way isn't exactly what I'd expect. Please don't destroy the very
> good impression I currently have from RT by letting this slide entirely.
> Currently our RT instance here is only used by a few people, but we have
> plans of opening it up to around a thousand employees here and there it
> will be a problem.
> 
> Yours sincerely,
> Torben Nehmer
> 
> -------
> Torben Nehmer
> Diplom Informatiker (FH)
> Business System Developer
> 
> CANCOM Deutschland GmbH
> Messerschmittstr. 20
> 89343 Scheppach
> Germany
> 
> Phone: +49 (0)8225 - 996-1118
> Fax: +49 (0)8225 - 996-41118
> torben.nehmer at cancom.de <mailto:torben.nehmer at cancom.de>
> 
> CANCOM Deutschland GmbH
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> HRB 10653 Memmingen
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> 
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