[rt-users] Source of new ticket: Web or email?

[Marouane HIMDI]

Have a look at RT WIKI
http://wiki.bestpractical.com/index.cgi?OnCreateFromEmail

Best regards

Marouane HIMDI

Joe Casadonte a écrit :
> Is there any way, specifically in a scrip, to determine if the ticket 
> just created was done via the Web UI or via an email?  I would like to 
> disable auto-replies for web transactions where the requestor is also 
> the principal (they get instant feedback; they don't need or want the 
> additional email).
>
> Thanks!
>