[rt-users] Custom fields for Queues

[Torsten Brumm | Kuehne + Nagel]

OK, let me explain a scenario:

You have one RT, with many thousand Queues. We have internally at KN many
different subsidiaries with internal cross billing.

Lets pick up the Queue Information you have at this moment:

Queue Name:
Queue Description: 

And some Fields for other information, thats OK,  but it would be much more
better if you can add, like you can do at the users cf's, some cf's to a
queue with information about this queue.

Example:

Queue Name: KN.APPLICATION-SUPPORT
Queue Description: Suport for Application xyz
Queue Owner: Torsten Brumm
Queue Requestor: Jesse Vincent
Billing to: Bestpractical
Budget Code: HAMBURG4711


And so on. And at the best, this could be displayed if active to the
overview screen of the Admin/Queues screen.

Can you understand me???

In our example we have another important point - the german workers council
and Reporting.

As you may know form our last training, we do reporting of rt tickets with
Business Objects and we have to make sure, that a queue with german users is
not reported by BO, so for this case a CF on a Queue Like "Reporting -
yes/no" would also make sense and so on and on.

See you in Amsterdam!

Torsten


On 15.02.2007 13:56 Uhr, "Jesse Vincent" <jesse at bestpractical.com> wrote:

> 
> 
> 
> On Thu, Feb 15, 2007 at 12:54:18PM +0100, Torsten Brumm | Kuehne + Nagel
> wrote:
>> Billing!
>> 
>> If you have a big system for several company's and so on, then you can use
>> this option for billing information and so on!
> 
> 
> Can you be more specific? What data do you want to track?

-- 
With kindest regards

Torsten Brumm
Kuehne + Nagel 
Datacenter Hamburg
Bauerbergweg 25
22111 Hamburg

Tel: +49 40 3033 33 199
Fax: +49 40 3033 344 3199
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Mail: torsten.brumm at kuehne-nagel.com
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