[rt-users] Custom fields for Queues

[Joe Casadonte]

On 2/15/2007 9:15 AM, Jesse Vincent wrote:

>> Specifically, I'm looking to set up a queue owner who gets notified of 
>> new tickets, but is not added as a Cc or AdminCc to the ticket itself. 
> 
> For that, create an "On Create, Notify Other Recipients" scrip with a
> template with a To: line of the people you want to notify.

Thanks, wasn't sure how the "Notify Other Recipients" worked exactly. 
But I would then need to do that for each Queue, whereas if I had some 
way to specify the To: on the Queue itself, I could have one, global scrip.

>> In general, it could be used for holding all sorts of information to be 
>> used by Scrips or reports.  Thanks!
> 
> For that, you probably want Attributes, not Custom Fields. (though CFs
> would work if coded)

What are Attributes with a capital 'A'?  Or am I reading too much into it?

Thanks!

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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