[rt-users] Custom fields for Queues

[Jesse Vincent]

On Feb 15, 2007, at 3:36 PM, Joe Casadonte wrote:

> On 2/15/2007 9:15 AM, Jesse Vincent wrote:
>
>>> Specifically, I'm looking to set up a queue owner who gets  
>>> notified of new tickets, but is not added as a Cc or AdminCc to  
>>> the ticket itself.
>> For that, create an "On Create, Notify Other Recipients" scrip with a
>> template with a To: line of the people you want to notify.
>
> Thanks, wasn't sure how the "Notify Other Recipients" worked  
> exactly. But I would then need to do that for each Queue, whereas  
> if I had some way to specify the To: on the Queue itself, I could  
> have one, global scrip.
>


A per-queue template with the same name as a global one will override  
the global one.
>>> In general, it could be used for holding all sorts of information  
>>> to be used by Scrips or reports.  Thanks!
>> For that, you probably want Attributes, not Custom Fields. (though  
>> CFs
>> would work if coded)
>
> What are Attributes with a capital 'A'?  Or am I reading too much  
> into it?
>

perldoc RT::Attribute to get started.

> Thanks!
>
> -- 
> Regards,
>
>
> joe
> Joe Casadonte
> joe.casadonte at oracle.com
>
> ==========                                                  ==========
> == The statements and opinions expressed here are my own and do not ==
> == necessarily represent those of Oracle Corporation.               ==
> ==========                                                  ==========
>

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