[rt-users] No Answers :-(

[Schultz, Eric]

> Don't take this the wrong way, but RT is commercial as well as
> open source. I've been pleased with RT and the list, but I never
> felt entitled to specific answers. I do read the code when I need
> to, and I answer questions when I have time and expertise. But if
> I didn't have the time or skill to do that, and I had to have
> timely answers for a production system, I'd consider buying a
> support contract.  In fact, one of the selling points of RT
> here, is if I were to get hit by a beer truck, the organization
> could get commercial support and continue.

The odds of getting hit by a beer truck are greatly reduced if you don't
try and filch anything from the back while they are trying to leave :-)