[rt-users] Custom fields for Queues

[Kenneth Crocker]

Joe,


	It's my understanding that "cc" watcher is NOT the same as a "cc" on a 
ticket. Therefore, you could set up an "on create" scrip to notify "cc" 
watchers. Hope this helps.

Kenn
LBNL

Joe Casadonte wrote:
> On 2/15/2007 3:06 AM, Jesse Vincent wrote:
> 
>> On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
>>
>>> Would this be easy to hack in?  I haven't touched the schema at all, 
>>> so I don't know what's involved....
>>>
>>
>> It's certainly possible with the architecture. What are you looking to 
>> use it for?
> 
> Specifically, I'm looking to set up a queue owner who gets notified of 
> new tickets, but is not added as a Cc or AdminCc to the ticket itself. 
> In general, it could be used for holding all sorts of information to be 
> used by Scrips or reports.  Thanks!
>