[rt-users] Custom fields for Queues

[Ruslan Zakirov]

On 2/15/07, Jesse Vincent <jesse at bestpractical.com> wrote:
>
> On Thu, Feb 15, 2007 at 09:08:45AM -0500, Joe Casadonte wrote:
> > On 2/15/2007 3:06 AM, Jesse Vincent wrote:
> >
> > >On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
> > >
> > >>Would this be easy to hack in?  I haven't touched the schema at all,
> > >>so I don't know what's involved....
> > >>
> > >
> > >It's certainly possible with the architecture. What are you looking to
> > >use it for?
> >
> > Specifically, I'm looking to set up a queue owner who gets notified of
> > new tickets, but is not added as a Cc or AdminCc to the ticket itself.
>
>
> For that, create an "On Create, Notify Other Recipients" scrip with a
> template with a To: line of the people you want to notify.
Or use NotifyGroup extension available from the CPAN.

>
> > In general, it could be used for holding all sorts of information to be
> > used by Scrips or reports.  Thanks!
>
> For that, you probably want Attributes, not Custom Fields. (though CFs
> would work if coded)
>
> >
> > --
> > Regards,
> >
> >
> > joe
> > Joe Casadonte
> > joe.casadonte at oracle.com


-- 
Best regards, Ruslan.