[rt-users] new to creating templates
Chuck Danger
cdanger2k at yahoo.com
Thu Feb 15 21:00:28 EST 2007
Hi-
I'm sorta new to creating my own templates and to RT in general. One thing I would like to do is create a custom template that has some perl embedded in it. The docs I found seem to indicate that I can use the Text::Template method of embedding perl, i.e., use '{}' to surround the code block, but that does not seem to work. For a test, I just created a custom template with this (using Autoreplay as a example, but calling it "AutoTest":
Subject: AutoReply: {$Ticket->Subject}
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"{$Ticket->Subject()}".
{print "This is a test\n";}
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
-------------------------------------------------------------------------
{$Transaction->Content()}
When I receive the reply from this template, where it should be printing out "This is a test", I just get "main::STDOUT".
Thanks-
Chuck C.
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