[rt-users] How to prevent from creating tickets via email

[Olaf Hamann]

Hi list,

I think it concerns configuration, but I cannot find the answer.

We want clients to be able to reply on a ticket by email.
(that works fine)

But we do not want them to be able to create tickets by email

At the moment they can send to the rt-queue-emailaddress and a ticket 
will be created in that queue.

Is it possible to prevent that?

Thank you very much.

Olaf Hamann