[rt-users] Re: How to prevent from creating tickets via email

[Dave Ewart]

On Friday, 16.02.2007 at 16:37 +0100, Olaf Hamann wrote:

> I think it concerns configuration, but I cannot find the answer.
> 
> We want clients to be able to reply on a ticket by email.  (that works
> fine)
> 
> But we do not want them to be able to create tickets by email
> 
> At the moment they can send to the rt-queue-emailaddress and a ticket
> will be created in that queue.
> 
> Is it possible to prevent that?

You could probably do that by revoking "CreateTicket" permission from
group "Everyone".

However, if you did what you are proposing, how would tickets be created
in the first place?  Are you just trying to stop *email* creation of
tickets and encourage people to use the web interface to create tickets?

An alternative would be to put procmail on your RT mail account and
ensure that anything which looks like a non-RT email doesn't reach RT.

Dave.
-- 
Dave Ewart
davee at ceu.ox.ac.uk
Computing Manager, Cancer Epidemiology Unit
Cancer Research UK / Oxford University
PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370
Get key from http://www.ceu.ox.ac.uk/~davee/davee-ceu-ox-ac-uk.asc
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