[rt-users] Having intial Requesters additions included in ticket history

Roy El-Hames rfh at pipex.net
Mon Feb 19 10:40:04 EST 2007


Hi there;
rt-3.6.1 apache2, mod_perl2, mysql5

When a ticket is created from the web interface,an agent in most cases 
will enter a customer email address as requester, is there any way that 
this action is added/included in the ticket history, similar to how 
adding a requester from the People tab is recorded (user - Requester 
Blah added) ..
I know I need to call
Transaction->AddWatcher,
but how and from where ??

Many thanks;
Roy



More information about the rt-users mailing list