[rt-users] Having intial Requesters additions included in ticket history

[Ruslan Zakirov]

On 2/19/07, Roy El-Hames <rfh at pipex.net> wrote:
> Hi there;
> rt-3.6.1 apache2, mod_perl2, mysql5
>
> When a ticket is created from the web interface,an agent in most cases
> will enter a customer email address as requester, is there any way that
> this action is added/included in the ticket history, similar to how
> adding a requester from the People tab is recorded (user - Requester
> Blah added) ..
> I know I need to call
> Transaction->AddWatcher,
> but how and from where ??
Why do you need another transaction? In the most cases I heard about
people want to merge all changes during creation into one transaction.

>
> Many thanks;
> Roy

-- 
Best regards, Ruslan.