[rt-users] Having intial Requesters additions included in ticket history

[Ruslan Zakirov]

I think it would be easier to extend the people box. You can scan
{Add,Del}Watcher transactions and list who added all these people with
links to transactions.
So box can look like this:
* foo@ (on create)
* bar@ (added by X)
* <grey>zoo@</grey> (deleted by Y)

On 2/22/07, Roy El-Hames <rfh at pipex.net> wrote:
> Hi Ruslan;
> Understand and agree with you in principal, however a Tech supp manager
> would like to know who/when added the wrong requester, saying "trust me
> these requesters were added when the ticket was created" ... does n't
> work any more..
> I am just wondering if anyone have a suggestion or a work around ..
> Thanks for you reply.
> Roy
>
> Ruslan Zakirov wrote:
> > On 2/19/07, Roy El-Hames <rfh at pipex.net> wrote:
> >> Hi there;
> >> rt-3.6.1 apache2, mod_perl2, mysql5
> >>
> >> When a ticket is created from the web interface,an agent in most cases
> >> will enter a customer email address as requester, is there any way that
> >> this action is added/included in the ticket history, similar to how
> >> adding a requester from the People tab is recorded (user - Requester
> >> Blah added) ..
> >> I know I need to call
> >> Transaction->AddWatcher,
> >> but how and from where ??
> > Why do you need another transaction? In the most cases I heard about
> > people want to merge all changes during creation into one transaction.
> >
> >>
> >> Many thanks;
> >> Roy
> >
>
>


-- 
Best regards, Ruslan.