[rt-users] Having intial Requesters additions included in ticket history

[Roy El-Hames]

Hi Ruslan;
Understand and agree with you in principal, however a Tech supp manager 
would like to know who/when added the wrong requester, saying "trust me 
these requesters were added when the ticket was created" ... does n't 
work any more..
I am just wondering if anyone have a suggestion or a work around .. 
Thanks for you reply.
Roy

Ruslan Zakirov wrote:
> On 2/19/07, Roy El-Hames <rfh at pipex.net> wrote:
>> Hi there;
>> rt-3.6.1 apache2, mod_perl2, mysql5
>>
>> When a ticket is created from the web interface,an agent in most cases
>> will enter a customer email address as requester, is there any way that
>> this action is added/included in the ticket history, similar to how
>> adding a requester from the People tab is recorded (user - Requester
>> Blah added) ..
>> I know I need to call
>> Transaction->AddWatcher,
>> but how and from where ??
> Why do you need another transaction? In the most cases I heard about
> people want to merge all changes during creation into one transaction.
>
>>
>> Many thanks;
>> Roy
>