[rt-users] Canned Responses

[Stephen Turner]

At Wednesday 2/21/2007 03:35 PM, Dalal, Kamber Z (Kamber) wrote:
>Steve,
>
>Thank you for the assistance.  Please excuse my ignorance,
>
>In the wiki you mentioned:
>"One limitation is that the transaction object can't be used in the
>template - I just pass in a blank transaction object to the template
>parsing routine."
>
>I believe that is what is now in the way.  In one of the templates the
>first line of the content is:
>Subject: Notify: ($Ticket->Subject)
>
>And in the second template's content I left the first 3 lines blank.
>
>What do you mean by "I just pass in a blank transaction object to the
>template parsing routine."
>
>
>Thank you,
>Kamber

Kamber,

In the usual RT usage of templates (i.e. in creating email messages), 
there's a transaction object available to the template, and it's 
referenced by $Transaction.

In my canned replies code, there is no associated transaction - the 
code is executed in the context of a ticket, not a transaction. 
However, the Template->parse() method expects a transaction object as 
an argument. So I create a blank, or empty, transaction object and 
pass that in:

my $trans = new RT::Transaction( $session{'CurrentUser'} );

$template->Parse(TicketObj => $TicketObj,
                              TransactionObj => $trans);

So you should be fine as long as you don't use $Transaction in the templates.

Steve