[rt-users] Email problems - Association with Queue

[John BORIS]

Carlos,
You have to create the alias on the server in the mail aliases file.
Look up the man page for aliases for your flavor of UNIX and make those
changes. On Red hat it is in /etc/aliases. Then when you are finished
you have to run newaliases for it to take effect. I believe this is
spelled out in the rt-mailgate instructions.

John J. Boris, Sr.
JEN-A-SyS Administrator
Archdiocese of Philadelphia

"Remember! That light at the end of the tunnel
Just might be the headlight of an oncoming train!"

>>> "Carlos Silva" <cbsilva at student.dei.uc.pt> 02/22/07 9:35 AM >>>
Yes, I can. But there is a think that I'm still missing... 

Let's suppose I create, via the web interface, a Queue named Queue1.

>From that moment, without any other config,  It's supposed for me to
receive
in rt the emails sent to queue1 at rt.mydomain.com ???

It's not happening... 

Regards,
Carlos Silva





-----Mensagem original-----
De: Jan Korbel [mailto:jackc at teptin.net] 
Enviada: quinta-feira, 22 de Fevereiro de 2007 13:56
Para: Carlos Silva
Cc: rt-users at lists.bestpractical.com 
Assunto: Re: [rt-users] Email problems - Association with Queue

You can create an email alias on mail server with destination address 
helpdesk at rt.mydomain.com or whatever you can.

J.

Carlos Silva wrote:
> 
> 
> Hi, I've followed the Wiki RHEL installguide,
> 
>  
> 
> http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide 
> 
>  
> 
> But. there is one thing I want to do and don't understand how!
> 
>  
> 
> I have a server that's rt.mydomain.com, and other that is 
> mail.mydomain.com, that is the mail server of my domain.
> 
>  
> 
> I want that mail that is sent to helpdesk at mydomain.com 
> <mailto:helpdesk at mydomain.com> in server mail.mydomain.com to be
linked 
> to the Helpdesk queue in rt.mydomain.com.
> 
>  
> 
> How do I configure this? It seems very simple, but yet, I don't know
how 
> to do it in RT ...
> 
>  
> 
> Best Regards,
> 
> Carlos Bruno
> 
>  
> 
>  
> 
>  
> 
> 
>
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