[rt-users] Query Builder Display Columns

[Sarah Pomerantz]

Running RT 3.6.3, recently installed. I am assisting our IT  
department in the configuration.

Using the web interface, I have created a custom query so that users  
can view tickets with recent activity on the "at a glance" page.

  Owner = '__CurrentUser__' AND  (  Status = 'new' OR Status = 'open' )
'<a>__id__</a>/TITLE:#',
'<a>__Subject__</a>/TITLE:Subject',
'__LastUpdated__',
'__Priority__',
'__QueueName__',
'__ExtendedStatus__'

One problem is that the id and Subject fields are not displaying as  
links. The tickets listed on the "at a glance" page under this custom  
query are not clickable text. Please advise how I can modify the  
query so that the id and Subject fields are links to display the  
appropriate ticket (not take the ticket).

I also would like to know how to modify the Order by: settings at the  
global level. I am able to modify my own preferences so that the  
results are ordered by LastUpdated Desc. However I haven't been able  
to figure out how to save that setting as part of the RT System's  
saved search.

Please let me know if there is any other information I can provide. I  
have already checked the RT Essentials O'Reilly book for info on  
creating custom queries, as well as the rt-users mailing list  
archive. If I have overlooked a solution from one of these resources,  
please let me know. Thank you very much.

Sarah Pomerantz
sarah at bottlenose-wine.com


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