[rt-users] Q: Modifying /Elements/MyTickets to include 'requestor'

[John H. Nyhuis]

 	OK, figured it out,

 	Found the field names in Elements/html/RT__Ticket/ColumnMap.

'Requestors' (needed to be plural)

 	Thanks,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR541C, Box 356320
University of Washington
Desk: (206)-685-3884
jnyhuis at u.washington.edu

On Thu, 22 Feb 2007, John H. Nyhuis wrote:

> 	Greetings,
>
> 	I am running RT 3.4.5, and would like to modify Elements/MyTickets to 
> include a Requestor column so techs can see at a glance who submitted the 
> ticket.  I've tried modifying line 44 in MyTickets to include this, but while 
> the column is created, it is not populated.
>
>        Format => "'<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
> '<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject',
> '<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Requestor__</a>/TITLE:Requestor', 
> QueueName, ExtendedStatus",
>
> and
>
>        Format => "'<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
> '<a 
> href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject',
> Requestor, QueueName, ExtendedStatus",
>
>
> 	I suspect that I have the field name wrong for the ticket requestors. 
> Can anyone tell me what the field name is in RT3.4 or give me another 
> suggestion for how to fix this?
>
> 	Thanks in advance,
>
> John H. Nyhuis
> IT Manager
> Dept. of Pediatrics
> HS RR541C, Box 356320
> University of Washington
> Desk: (206)-685-3884
> jnyhuis at u.washington.edu
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