[rt-users] severity escalation

[Help Desk]

Hey all,

I'm looking for some 'for dummies' instructions on how to make RT (I'm
running version 3.6.3) escalate ticket severities over time. We only have 3
severities, 1 being the highest and 2 being the lowest. I'd like RT to
upgrade a severity one level if a report hasn't been resolved for a week,
unless it is already a sev 1. Forgive me, I'm new to RT and am a linux
newbie and I don't know a whole lot about any of this stuff. Any help would
be appreciated. Thanks!

-Brandi Love
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