[rt-users] Marking tickets with new requestor answers in 'at a glance'

[Mikko Lipasti]

----- "Christoph Lange" <christoph.lange at gmail.com> wrote:
> a few days ago I missed an answer of a requestor in a ticket. 
> I don't want to get copies via email, but have tickets with new 
> answers marked somehow in the 'at a glance' section. Is this 
> possible somehow? (a star or different colour or something ...).

I'm interested in this kind of functionality as well, but not just for 'at a glance' view. For me, a sufficient condition would be LastUpdatedBy != Owner.

Perhaps render the line in bold typeface like unread messages in e-mail clients?

- Mikko