[rt-users] RT 3.6.3, Solaris 9, Global config RT-at-a-glance page broken

Judy Illeman Gaukel judy at epicenter.ucsd.edu
Wed Feb 28 17:11:26 EST 2007


Hello,
I'm going around in circles trying to figure out why I am unable to use 
the Admin/Global
configuration "RT at a glance" page (the error I get is:

*System error*

*error:*      Can't call method "Content" on an undefined value at 
/opt/csw/rt3/share/html/Admin/Global/MyRT.html line 50.
*context:*     
*...*     
*46:*      my ( $conf, $pane ) = @_;
*47:*      $default_portlets->SetContent( $conf );
*48:*      push @actions, loc( 'Global portlet [_1] saved.', $pane );
*49:*      }
*50:*      );
*51:*     
*52:*      $m->comp( '/Widgets/SelectionBox:process', %ARGS, self => $_, 
nojs => 1 )
*53:*      for @panes;
*54:*     
*...*     

*code stack:*      /opt/csw/rt3/share/html/Admin/Global/MyRT.html:50
/opt/csw/rt3/share/html/Admin/autohandler:47
/opt/csw/rt3/share/html/autohandler:292

raw error <http://isi.ucsd.edu/rt3/Admin/Global/MyRT.html#raw>

I have tried to track down what the problem is:


/opt/csw/rt3/sbin/rt-test-dependencies --install -v
perl:
       >=5.8.3(5.008008)...found
users:
       rt group (bin)...found
       bin owner (root)...found
       libs owner (root)...found
       libs group (bin)...found
       web owner (nobody)...found
       web group (nobody)...found
CLI dependencies:
       Getopt::Long >=2.24...found
CORE dependencies:
       Digest::base...found
       Digest::MD5 >=2.27...found
       DBI >=1.37...found
       Test::Inline...found
       Class::ReturnValue >=0.40...found
       Date::Format...found
       DBIx::SearchBuilder >=1.40...found
       Text::Template...found
       File::Spec >=0.8...found
       HTML::Entities...found
       HTML::Scrubber >=0.08...found
       Net::Domain...found
       Log::Dispatch >=2.0...found
       Locale::Maketext >=1.06...found
       Locale::Maketext::Lexicon >=0.32...found
       Locale::Maketext::Fuzzy...found
       MIME::Entity >=5.108...found
       Mail::Mailer >=1.57...found
       Net::SMTP...found
       Text::Wrapper...found
       Time::ParseDate...found
       Time::HiRes...found
       File::Temp...found
       Term::ReadKey...found
       Text::Autoformat...found
       Text::Quoted >=1.3...found
       Tree::Simple >=1.04...found
       Scalar::Util...found
       Module::Versions::Report...found
       Cache::Simple::TimedExpiry...found
       UNIVERSAL::require...found
       Calendar::Simple...found
DEV dependencies:
       Regexp::Common...found
       Test::Inline...found
       Apache::Test...found
       HTML::Form...found
       HTML::TokeParser...found
       WWW::Mechanize...found
       Test::WWW::Mechanize >=1.04...found
       Module::Refresh >=0.03...found
       Test::Expect >=0.30...found
       XML::Simple...found
       File::Find...found
MAILGATE dependencies:
       HTML::TreeBuilder...found
       HTML::FormatText...found
       Getopt::Long...found
       LWP::UserAgent...found
MASON dependencies:
       Params::Validate >=0.02...found
       Cache::Cache...found
       Exception::Class >=1.14...found
       HTML::Mason >=1.23...found
       MLDBM...found
       Errno...found
       FreezeThaw...found
       Digest::MD5 >=2.27...found
       CGI::Cookie >=1.20...found
       Storable >=2.08...found
       Apache::Session >=1.53...found
       XML::RSS >=1.05...found
       HTTP::Server::Simple >=0.07...found
       HTTP::Server::Simple::Mason >=0.09...found
       GD ...MISSING
       GD::Graph...found
       GD::Text...found
       Text::WikiFormat >=0.76...found

Install module GD
Going to read /home/judy/.cpan/Metadata
 Database was generated on Tue, 27 Feb 2007 20:09:22 GMT
GD is up to date (2.35).

SOMETHING WAS MISSING!


Now -- because it appears that it "fixes" GD (I hand-downloaded GD and 
added it in prior to this) -- I went ahead and tried
#/opt/csw/rt3/sbin/rt-setup-database --action insert --datadir 
etc/upgrade/3.5.1
And THAT comes back with:
next at /opt/csw/share/perl/site_perl/Locale/Maketext/Lexicon.pm line 471.

What is my next move?   I'm really clueless of how to fix this.   Is GD 
still missing?   Or is it something else?!!!
It looks to me like GD is there, and up to date... but - it consistently 
comes back the same way!!!

Thanks for any help,
  Judy






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