[rt-users] RT 3.6.3 - WebURL not Expanding for Ticket Display

[Matthew Keller]

The fix you mentioned was recommended by me, works on the systems I have
running RT. I don't have any truly clean 3.6.3 installs, they're all
upgrades, so I can't say if something NEW is broken, but if the fix I
mentioned is correctly applied, it should work fine based on your
symptoms.

According to Jesse Vincent the problem was fixed in 3.6.2. 

On Fri, 2006-12-29 at 13:08 -0600, David Gohara wrote:
> Hi All,
> 
>   We were given an RT server that has RT 3.6.3 on it. The setup is
> working fine with the exception that when a user clicks on a ticket
> that under "10 Highest Priority Tickets I Own" the path to the ticket
> isn't listed correctly.
> 
> For example:
> 
> WebBaseURL: mydomain.edu
> WebPath: /rt
> 
>   When I click on a ticket I own I get:
> 
> http://mydomain.edu/Ticket/Display.html?id=44
> 
>   Instead of:
> 
> http://mydomain.edu/rt/Ticket/Display.html?id=44
> 
>   All other links on the page work properly (that is the 'rt' is added
> between the base URL and the any other parameter). More confusing is
> the fact that new tickets that aren't owned display fine (and the URL
> is resolved correctly).
> 
>   I'm not terribly familiar with the setup/operation of RT. I did find
> one message that sounded similar to this at:
> 
> http://www.gossamer-threads.com/lists/rt/devel/62073?page=last
> 
>   But the fix suggested there didn't seem to take on this system. Any
> help would greatly appreciated.
> 
>   Thanks in advance,
> 
> Dave
>