[rt-users] Cannot search through ticket contents

Kyle Sharp ksharp at thesunvalleygroup.com
Tue Jan 2 12:02:58 EST 2007


I am attempting to setup RT for my helpdesk and I seem to be having trouble
with the search function searching through the content of my tickets.  I am
using RT ver. 3.4.5, ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL
Server 5.0.  I am considering the body of the ticket as the content.
Whenever I attempt to search for a word that is in the content of a ticket,
I get a zero returned results.  However, if I search for a word that is in
the subject, I do get returned results.  I have searched the following sites
for an answer, but to no avail:

http://wiki.bestpractical.com/
http://gossamer-threads.com/lists/rt/

Any help would be appreciated.

Thanks





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